Privacy Policy

1. Information We Collect

When you use Pets Philia, we may collect the following information:

• Personal information: name, email address, shipping address, and phone number when you place an order.
• Pet photos: images you upload for product customization.
• Payment information: processed securely through our payment provider (Stripe). We do not store your card details.
• Usage data: basic analytics to improve our website experience.

2. How We Use Your Information

• To process and fulfill your orders.
• To generate personalized artwork from your pet photos using AI.
• To communicate with you about your order status.
• To improve our products and services.

3. Pet Photos

Photos you upload are used solely for generating your custom artwork. We do not sell, share, or use your photos for any purpose other than fulfilling your order. Uploaded photos may be temporarily stored on our servers during processing and are not retained indefinitely.

4. Data Sharing

We do not sell your personal information. We may share limited data with trusted third-party services necessary to operate our business:

• Payment processors (Stripe)
• Shipping and fulfillment partners
• Cloud hosting providers

5. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at any time via WhatsApp to exercise these rights.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

8. Contact Us

If you have questions about this Privacy Policy, contact us via WhatsApp or Instagram.